When a potential customer wants to reach out to us about our products and services, we want to make it as easy as possible for them to connect with us. Our contact information can usually be found on our contact page. A contact page is a must have for any business, but creating a quality contact page can take more thought. Let’s go over some best practices and suggestions that can help make your contact page clearer and easy to use.
Make Sure the Page is Easy to Find
The first step to creating a good contact page is properly placing it on your site. Most contact us pages are linked within the main navigation bar of your page, and in the footer as well. These locations are must-haves since most customers will assume that your site is structured similarly to other sites they have visited.
Keep the Title Recognizable
While we may want to use unique page names within our site to stand out as well as adapt our language to that of our customers, contact pages are best left alone. Changing the page title from “Contact Us” to something else, such as “Give Us a Call” or “Connect with Us,” can make your page harder to find. This is because customers may be looking for the words “Contact Us” since many contact pages follow the same naming convention.
Share Multiple Ways to Connect with Your Business
Once a user is on your contact page, we want to share how they can get a hold of our business. For the convenience of the user, offering multiple methods of contacting your business can make a user more likely to reach out. Having the option of calling, messaging through email or Live Chat, or utilizing a contact form allows users to choose their preferred method of contact.
Note: Hours and Departments
When sharing your available contact methods, it is important to note any time sensitive or important details related to those options. For example, if your phone is only manned during certain hours, that should be noted in that contact option. Expected response time for emails or Live Chat can also be important for users when deciding what method they want to use. We can also lead users to the correct people or departments if we properly document our communication options in our contact page.
Create Simple Contact Forms
Contact forms are a great way to connect with users. However, we should make sure we don’t over complicate the contact form process. While we can theoretically ask for as much information as we want, keep the information required to complete a contact form minimal. The must-haves for a contact form only amount to three fields: the user’s name, their email, and a brief description of what they are messaging about.
Optimize for Mobile
Since many users are visiting our sites from their phones, it’s important to test your site for mobile use, including your contact page. Making sure that your contact page is still readable and that your contact forms adjust properly for mobile are a few aspects to keep in mind. Since our contact page holds important information that could determine whether a user becomes a customer, keeping your contact page simple and straightforward can help the optimization process.
Want to Learn More?
Our contact page is just one of many parts of our site that can be key to turning visitors into customers. Explore our other blogs to learn more about what you can do to improve your site! If you are interested in a more hands-on course about how to optimize your website, join the waitlist for Carrie Saunders’ upcoming course, “The Converting Website.” In this course, she will dive into important factors that aim to increase the conversion rates of your site!