SimpleSAMLphp support requests have been one of our higher requested services since 2007. We have found several package options to be best suited for a variety of different client needs. We have provided 3 very flexible support options to help clients with their SimpleSAMLphp integration needs.
4-Hour Consultation
The 4 hour SimpleSAMLphp Support Consultation option is best for customers needing help getting past a specific issue. Typically help would be needed for a system design or architecture problem or a installation and configuration issue. In the four hours, they can be used however you wish. Typically there is a short (1-2 hour) consultation call. After the initial call, we typically will exchange emails to continue to help with problem solving with a potential follow up call.
Some companies like the 4 Hour SimpleSAMLphp consultation to give our company a try before committing to a retainer or larger project! It’s the perfect way to see if we are a good fit for your needs!
Annual Support Retainer
We offer Annual SimpleSAMLphp Support Retainers as well. They typically are for clients needing ongoing SimpleSAMLphp support and maintenance. Our support retainer includes:
- Email, phone and WebEX support
- 1-2 business day turnaround for support
- Emergency Support
- Troubleshooting
- Assistance with Software Upgrades and Patches
- Assistance with configuration changes (new attributes, meta data, federation, etc.)
Fixed Cost Projects
For larger projects such as system upgrades, we can develop a statement of work with a fixed project cost.
To find out which SimpleSAMLphp Support or Consultation option is correct for you, Contact us Today!
