It all started last year one Saturday afternoon when I had a serious crisis with my website, at the time I did not know BCS Engineering and did what a normal person would do under my circumstances, I served the net in hope that somewhere out there would be a web designer that could assist. I was wrong…phone rang, e-mail after e-mail went out and no luck! The next website I came across was BCS Engineering, and guess what? Another damn web note system! I was devastated, but left an e-mail for just in case… to my surprise I got a reply shortly after. Now just for the records this was a Saturday and I am in the UK and BCS Engineering is in the US which means it is almost night time in the US. My ticket number at the time if not mistaken was [#WPO-667265] and here is a direct part of the quote from the reply I received
“I will be going out of town here in a few hours. So if you can get the ssh/ftp info to me ASAP then I can get it done before we leave. Otherwise I can get it done when we get back to town later tonight.”
Now is this customer service or what? Who will do this on a Saturday and after hours? Ever since that time I went back to BCS Engineering for all my Mods etc. I did try other parties as well, but soon realised that there is just one expert in the industry! I must also say that I am sure Carrie regret having me as a customer as I am not one of the easiest people to do business with. I must admit I am rude at times and can never make my mind up to what I really want, but I can say with all honesty that you will never find better customer service anywhere else. Despite my bad personality, I have never been treated badly in any way by BCS Engineering. They have had a lot of patients with me and if you know me you will know what I mean!
Just a Big Thank you to the BCS Engineering Team and an extra thanks to Carrie and Lori for all your support up to now!
Would also just like to welcome Stacy to the team!!!